If you’re filing your first VA disability claim, trying to understand a decision letter, or helping a family member look into survivor benefits, it can be hard to know where to start. This Veterans Day, take one practical step: find a local office or accredited representative who can help you figure out what to do next.
Start with an accredited representative
The U.S. Department of Veterans Affairs accredits Veterans Service Organization representatives, attorneys, and claims agents to assist with VA benefits claims. An accredited representative can help you understand the process, identify records you may need, and submit a claim. If you already have a decision, a representative can help you understand the review options described in your letter.
Accredited Veterans Service Organization representatives provide claims assistance free of charge. If you’re considering an accredited attorney or claims agent, ask for a written explanation of any fees and when they would apply.
Use the VA’s Find an Accredited Representative directory to look for help near you. Check the accreditation of the person who will actually work on your claim, even if you recognize the organization’s name.
Check your county or state veterans office
Search for your county or state veterans services office on an official government website. Depending on where you live, the office may have an accredited representative on staff or can refer you to one nearby.
When you call, explain what you’re trying to do: file a first claim, respond to a request for records, understand a decision, or ask about benefits after a veteran’s death. Ask whether you need an appointment and whether help is available by phone or video if getting to an office is difficult.
If your question is about enrolling in VA health care, you can start with the VA’s health care application guide. If your question is about a benefits claim or decision, start with an accredited representative.
Bring the documents you have
For an initial appointment, gather any relevant military separation documents, such as a DD Form 214, along with any VA decision letters or requests for information you’ve received. If you’re helping a family member, tell the office about your relationship and ask what records or authorization it needs.
You don’t need to assemble a complete file before making the first call. If you already have a letter from the VA, tell the office the date on the letter and flag any deadline it lists when requesting an appointment.
If you’re helping a veteran or surviving family member, offer to sit with them while they make that first call. Having someone take notes can make it easier to keep track of which documents to find and what to do next.
We Report. You Decide.